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Charlotte utilities — transfer, pay & contacts

Charlotte electric service is commonly Duke Energy Carolinas; Piedmont Natural Gas is a common gas provider.

How to transfer utilities in Charlotte

1

Confirm which company serves your exact street address (city vs suburb can differ).

2

Request a transfer or start service 1–2 weeks before move-in.

3

Set up online billing so you can pay your bill after you move.

Electric companies

ProviderWebsitePhoneNotes
Duke Energy Carolinasduke-energy.com1-800-777-9898Common Charlotte electric

Gas companies

ProviderWebsitePhoneNotes
Piedmont Natural Gas—1-800-752-7504Common Charlotte gas

More statewide options: North Carolina utility guide.

Phone numbers and service territories can change. Always verify on the utility’s website or by chat/phone before you move.

Need help? Call our customer support

Phone: (840) 252-9151 · Prefer Chat with us on this page for questions.

Customer support
Ultra Solutions Inc
Hi — ask about transferring service, paying a bill, or finding your utility in Charlotte.