Contact the electric and/or gas utility that serves the new address before move-in. Ask whether you need a transfer (same company) or start/stop service. Have account number, both addresses, dates, ID, and lease/closing docs ready.
Use the emergency/outage number for downed lines or no power. For gas odor, leave the area and call 911, then the gas utility emergency line.
Ask about deposits, budget billing, medical baselines, and assistance programs when you open the account.
Some states allow retail choice for electricity and/or gas. Where choice exists, you may pick a supplier while the utility still delivers the energy.
| Provider | Website | Customer support | Emergency / outage |
|---|---|---|---|
| AEP Ohio | www.aepohio.com | 1-800-672-2231 | 1-800-672-2231 |
| FirstEnergy (Ohio Edison / Illuminating Co. / Toledo Edison) See utility | www.firstenergycorp.com | 1-888-544-4877 | |
| AES Ohio (Dayton Power & Light) | Confirm on company site | 1-800-433-8500 | 877-468-8243 |
| Duke Energy Ohio (Electric) | www.duke-energy.com | 1-800-544-6900 | 1-800-543-5599 |
| Provider | Website | Customer support | Emergency / outage |
|---|---|---|---|
| Columbia Gas of Ohio | Confirm on company site | 1-800-344-4077 | 1-800-344-4077 |
| Dominion Energy Ohio | www.dominionenergy.com | 1-800-362-7557 | 1-877-542-2630 |
| CenterPoint Energy Ohio (Vectren) | www.centerpointenergy.com | 1-800-227-1376 | 1-800-227-1376 |
| Duke Energy Ohio (Gas) | www.duke-energy.com | 1-800-544-6900 | 1-800-634-4300 |
See also: transfer electricity connection, pay utility bill, find my electric company.
Source note: National utility phone directory (2025-2026); websites matched where known and should be confirmed on the company’s site. Chat stays available if you need help using this guide.